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Locations/7nhL2EPvHQpJlHZrr1NY

Flore Flipo's Account

trialing
2 Active Users
Lifetime: 49m 45s
Forfait Essential 30D(EUR 97)
Seen: Apr 14, 2026
Users
Days Since Last Login
6dActive
Product Adoption
1550%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 18m 30s
2026-04-15: 0s
2026-04-16: 0s
2026-04-17: 0s
2026-04-18: 0s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (10)

  • open
    6dOpen ↗
  • closed

    Le client signale que son compte s'affiche à la fois en français et en anglais. Le bot a suggéré de vérifier les paramètres de langue dans 'Paramètres ➝ Profil de l'entreprise' (Langue de la plateforme), 'Paramètres ➝ Mon profil', et 'Paramètres ➝ Calendriers ➝ Onglet Préférences

    6dOpen ↗
  • closed

    J'ai une question❓

    7dOpen ↗
2026-04-19: 0s
2026-04-20: 0s
2026-04-21: 3m 0s
2026-04-22: 0s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
2 At Risk
UserHealthRisk Factors
baptiste@alligator-ads.fr
https://pro.crococlick.com/v2/location/7...
→21
Activity dropLow adoption
me@floreflipo.com
https://pro.crococlick.com/v2/location/7...
62

Feature Adoption Map

0% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Payments
Primary contact
Auto
Flore Flipo
me@floreflipo.com
+33768733236
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
No actions logged yet.

Subscription

Synced Apr 27, 2026
trialingStripe
  • closedPriority

    J'ai une question❓

    9dOpen ↗
  • open
    13dOpen ↗
  • open
    2moOpen ↗
  • open
    2moOpen ↗
  • open
    2moOpen ↗
  • open
    4moOpen ↗
  • open
    4moOpen ↗
  • Tickets (1)

    • closed#1709Problème de langue du compte: affichage en français et anglais

      me@floreflipo.com

      9dOpen ↗
    →
    Activity dropLow adoption
    Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Amount
    €97.00/month
    Total Paid
    €0.00
    Start Date
    Apr 10, 2026
    Trial Start
    Apr 10, 2026
    Trial End
    May 10, 2026
    Billing Period Start
    Apr 10, 2026
    Billing Period End
    May 10, 2026
    Next Invoice
    —
    Trial in progress
    Line Items
    Forfait Essential 30Dprice_1RrW9oLe5mTm2IIF04LTbjzB
    €97.00
    Latest Invoice
    Statuspaid
    Amount€0.00
    DateApr 10, 2026

    Top Features

    Lifetime usage
    1AI Agent
    17m 45s
    2Dashboard
    15m 30s
    3Marketing
    7m 15s
    4Settings
    4m 0s
    5Calendars
    3m 30s

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard15m 30s
    Conversations1m 0s
    Calendars3m 30s
    Contacts30s
    Opportunities15s
    1–5 of 22 features
    Activation0–30ⓘ
    15vs -7d0
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    8vs -7d+2
    Login frequency (30d, saturates at 12) — 4 login days / 30.
    Depth0–20ⓘ
    20vs -7d0
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    10vs -7d0
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    15vs -7d0
    Not counted during trial — activates post-conversion.

    Health score breakdown

    53/ 100Steady
    View all rules

    Pillars68

    • Activation15 / 30
    • Engagement8 / 25
    • Depth20 / 20
    • Team10 / 10
    • Momentum15 / 15

    Rules0

    No active rules