Croco Track
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Client Health

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Health overview

Summary Health

Trends, cohorts, and a focused list to reduce churn through timely action.

Locations scored
290
Mar 29 — Apr 27
Urgent Actions

Accounts to contact now

Auto-refresh 5 minLast refresh 01:29 PM
20 Critical0 High0 Medium
Subscription
1
Patricia Covac - Blog de CadreHealth 15Act 0/30Eng 0/25Dep 0/20Tm 0/10Mom 15/15
MRR €39/moPlan 1 anNo login 110dPlan 1 an
2
Hugo Nogueira's AccountHealth 15Act 0/30Eng 0/25Dep 0/20Tm 0/10Mom 15/15
MRR €39/moActiveNo login 101dInvoice due 1d
3
Lilia de UniliaHealth 15Act 0/30Eng 0/25Dep 0/20Tm 0/10Mom 15/15
MRR €39/moActiveNo login 97d
4
Martial Haudiquet's AccountHealth 15Act 0/30Eng 0/25Dep 0/20Tm 0/10Mom 15/15
MRR €39/moActiveNo login 80d
5
Sarah Mézil's AccountHealth 15Act 0/30Eng 0/25Dep 0/20Tm 0/10Mom 15/15
MRR €397/moActiveNo login 69dHigh value EUR 397
1–5 of 9 accounts
Churn alerts

Health falling on active subs

30-day slope ≤ −0.2/day on paying/trialing locations. Urgent = slope ≤ −0.4 (≈ −12 pts / 30d).

46 urgent4 to watch
Action
Marie BELLENOUE (ACTIF)
TyEJLnmfDd5X6lwJ6xvs
0-3.177-95.37d€39/moStableurgentOpen
Michallat Julie - Enviemouvdiet
IFVF3MC7gcIStUowoD7O
0-3.095-92.821d€39/moStableurgentOpen
Ressources cachées
8gPMAV4SZC7yZwPLCJUR
0-2.639-79.2192d€39/moTrialingurgentOpen
Sandrine Sauvage
CUlHjLEPLrUoRXRJAI58
0-2.379-71.413d€39/moStableurgentOpen
Matthieu Verne's Account
hgYD6iAVfMfGaGlMO82u
0-2.192-65.7513d€39/moTrialingurgentOpen
Sanaé
ravVXlJBKkNZMWu4xuGT
0-2.163-64.913d€39/moStableurgentOpen
Mathias
lS3vVKn0GLaRFvb7ebyv
0-1.946-58.46d€39/moStableurgentOpen
Jennifer Brasseur
xXAxjTWzUlxNJsWdIP7W
47-1.633-49.0192d€41/moStableurgentOpen
Roxane Botella's Account
XOEYsMaFrRiadZZdVduT
0-1.428-42.8451d€194/moTrialingurgentOpen
Chrétiennes Épanouies
mJV9rwV2ZC7Og8L9DJoL
65-1.214-36.426d€39/moStableurgentOpen
Trials stuck

Currently trialing with low activation

Day 3-30 in trial without core CRM (contacts/conversations/opportunities). Converted trials activate core CRM at 60% vs 20% for churned.

0 dead3 exploring
Action
ATTAR Emilie's Account
MmwKQzyi4yfFfrME3FHa
273j11ExploringOpen
Flore Flipo's Account
7nhL2EPvHQpJlHZrr1NY
1713j52ExploringOpen
sonia kadi's Account
QJU4dsZS1e6uS5iYPLsV
1020j11ExploringOpen
Power users

Heavy users — cluster at 0% churn

Locations with login_days_30d ≥ 16. Empirical observation 2026-04: 0/35 of this segment churned over 60 days. Candidates for testimonials / upsell / retention playbooks.

41 power users
Action
Marlène Vitalise Ta Santé
hF8sDkYXLefArnxFQXz4
10030122€97/moStableOpen
Stessy JAMES's Account
qRA2CyiPoAgJcDrJd6gZ
8528165€97/moStableOpen
TIPHAINE PUBLISHING
9QoKt04SptY2YZr5tins
10028152€97/moStableOpen
Antonia Hauterville's Account
dSBpMRc4YSnm9m7TskwD
8528154€73/moStableOpen
Hugo, Caroline & Mathieu
JvMfEcXHOfgJBTV2Omln
8027151€114/moStableOpen
Guillaume Bonnaud
CrnzSgtFr21L9IaFkLYm
8527142€39/moStableOpen
Anais Etienne's Account
lXF3OEVuvqMLYBF30x0a
8027111€39/moStableOpen
Véronique Torresin
iSma7g5sJg9nWleoPcKV
852691€97/moStableOpen
Diététi'Zen
Y0CgXxm3ddh6aDNKfWMs
802591€97/moStableOpen
Centre de formation De la Jalle
xhzDtduBUOh2nOXiV8Qa
8525111€39/moStableOpen
CSM actions queue

Your queue

Open the work queue, look up history, browse notes.

Open follow-ups due (75)History & outcomesNotes
Avg health
45.0
0 vs prev day
At-risk share
43%
0 pts vs prev day
No login 7d (%)
57%
Activation score
14
0 vs prev day
Drop > 10: 1No login 7d: 164(57%)
TL;DR
Average health +0 vs previous day.
At-risk share 43% (0 pts vs yesterday).
1 accounts dropped at least 10 points; 164 (57%) with no login in 7 days.
Health drivers trend

Avg health, risk share, login activity, and adoption over time. Hover the legend to see what each line means.

Avg healthL
Avg health
Average health score across all accounts (0–100).
Left axis (0–100)
At-risk shareL
At-risk share
Percent of accounts in the at-risk tier (health_score < 25).
Left axis (0–100)
Login days (30d, cap 12)R
Login days (30d, cap 12)
Distinct login days in the last 30 days, capped at 12 (engagement saturation).
Right axis
Activation (0–30)R
Activation (0–30)
Average activation score: 30 if core CRM used, 15 if any feature, 0 otherwise.
Right axis
Left: score/share · Right: engagement/activation
Risk cohorts

Count of accounts by inactivity (days since last login) and health score delta vs 7d. Click a cell to filter the focus list.

0-1d
2-3d
4-7d
8-14d
15-30d
30+d
>=0
-1..-5
-6..-10
-11..-20
<=-21
Focus list

Accounts to review

Worst health scores first.

AccountScoreDelta 1dDelta 7dDays since loginValueSignalsAction
Michallat Julie - Enviemouvdiet
IFVF3MC7gcIStUowoD7O
0At-risk0045€39Score 0 vs yesterday. Low engagement, Low activation, Falling momentum.Open
CrocAssist
CMEjXYD9z4uLPGfPGkmU
0At-risk0-41370Score 0 vs yesterday. Low engagement, Low activation, Falling momentum.Open
Olivier Rifa's Account
hyt0mlg2hmSq6b5Z0YSS
0At-risk0-15450Score 0 vs yesterday. Low engagement, Low activation, Falling momentum.Open
Elodie Chartier - Démo
kHCVzq4SD2itrpLGbztx
0At-risk00390Score 0 vs yesterday. Low engagement, Low activation, Falling momentum.Open
Sandrine OLIVEIRA - Démo
jKJsa8XKDJq83GSS13b7
0At-risk00470Score 0 vs yesterday. Low engagement, Low activation, Falling momentum.Open
1–5 of 36 accounts
This month

Your wins

0Saves
0With uplift

out of 9 actions logged this month