Croco Track
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Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

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Product AdoptionGeolocationData Quality

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Settings
Locations/CpOUlEYa2bKLvEhXUgVs

Olivia INIMOD

active
2 Active Users
Lifetime: 14h 30m
6885affacd6106b5d5dd0409
Seen: Mar 7, 2026
Users
Days Since Last Login
0dActive
Product Adoption
30100%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 5m 45s
2026-04-15: 17m 45s
2026-04-16: 40m 45s
2026-04-17: 11m 45s
2026-04-18: 45s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (9)

  • open
    13dOpen ↗
  • open
    2moOpen ↗
  • open
    2moOpen ↗
  • open
2026-04-19: 15s
2026-04-20: 25m 30s
2026-04-21: 17m 15s
2026-04-22: 0s
2026-04-23: 57m 45s
2026-04-24: 30m 30s
2026-04-25: 17m 15s
2026-04-26: 15s
2026-04-27: 1m 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
2 At Risk
UserHealthRisk Factors
baptiste@alligator-ads.fr
https://pro.crococlick.com/v2/location/C...
→17
Activity dropLow adoption
hello@laracinedesmots.com
https://pro.crococlick.com/v2/location/C...
100

Feature Adoption Map

9% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Payments
Primary contact
Auto
Baptiste Lorreyte
baptiste@alligator-ads.fr
+33756879644
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
No actions logged yet.

Subscription

Synced Apr 26, 2026
activeStripe
4moOpen ↗
  • open
    4moOpen ↗
  • closed

    J'ai une question❓

    3moOpen ↗
  • open
    2moOpen ↗
  • open
    4moOpen ↗
  • open
    4moOpen ↗
    • →
    Activity dropFeature abandon
    Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Amount
    €97.00/month
    Total Paid
    €679.00
    Start Date
    Sep 16, 2025
    Trial Start
    Sep 16, 2025
    Trial End
    Sep 30, 2025
    Billing Period Start
    Mar 30, 2026
    Billing Period End
    Apr 30, 2026
    Next Invoice
    —
    Line Items
    Forfait Essentialprice_1RpMX7Le5mTm2IIF5Tp6Kc0W
    €97.00
    Latest Invoice
    Statuspaid
    Amount€97.00
    DateMar 30, 2026

    Top Features

    Lifetime usage
    1Automation
    10h 26m
    2Settings
    2h 52m
    3Contacts
    39m 30s
    4Calendars
    10m 15s
    5Conversations
    7m 45s

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard7m 30s
    Conversations7m 45s
    Calendars10m 15s
    Contacts39m 30s
    Opportunities-
    1–5 of 22 features
    Activation0–30ⓘ
    30vs -7d+15
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    25vs -7d+2
    Login frequency (30d, saturates at 12) — 17 login days / 30.
    Depth0–20ⓘ
    20vs -7d0
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    5vs -7d0
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    15vs -7d0
    Slope of the 30-day health trajectory.

    Health score breakdown

    95/ 100Thriving
    View all rules

    Pillars95

    • Activation30 / 30
    • Engagement25 / 25
    • Depth20 / 20
    • Team5 / 10
    • Momentum15 / 15

    Rules0

    No active rules