Croco Track
Customer Success
ExecutiveEvents

CRM

UsersLocations

Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

Revenue

FinanceSubscription Status

Product & Ops

Product AdoptionGeolocationData Quality

Tools

UTM BuilderDocs
Settings
Locations/CrnzSgtFr21L9IaFkLYm

Guillaume Bonnaud

active
5 Active Users
Lifetime: 97h 29m
688d85e9a06a9cf991f4e327
Seen: Jan 27, 2026
Users
Days Since Last Login
0dActive
Product Adoption
30100%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 18m 15s
2026-04-15: 2m 45s
2026-04-16: 12m 15s
2026-04-17: 2m 45s
2026-04-18: 21m 15s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (10)

  • open
    6dOpen ↗
  • open
    7dOpen ↗
  • closed

    J'ai une question❓

    16dOpen ↗
  • closed
2026-04-19: 5m 30s
2026-04-20: 2m 30s
2026-04-21: 9m 45s
2026-04-22: 15m 0s
2026-04-23: 18m 0s
2026-04-24: 13m 45s
2026-04-25: 4m 0s
2026-04-26: 4m 45s
2026-04-27: 12m 45s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
5 At Risk

Feature Adoption Map

50% Adopted
Dashboard
Conversations
Calendars
Contacts
Primary contact
Auto
Baptiste Lorreyte
baptiste@alligator-ads.fr
+33756879644
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
No actions logged yet.

Subscription

Synced Apr 26, 2026
activeStripe

J'ai une question❓

36dOpen ↗
  • open
    13dOpen ↗
  • open
    20dOpen ↗
  • open
    25dOpen ↗
  • closed

    J'ai une question❓

    25dOpen ↗
  • open
    27dOpen ↗
  • closed

    J'ai une question❓

    3moOpen ↗
  • UserHealthRisk Factors
    contact@lapause-business.fr
    https://pro.crococlick.com/v2/location/C...
    →2
    Activity dropLow adoption
    rakotovaohenintsoa1311@gmail.com
    https://pro.crococlick.com/v2/location/Y...
    →15
    Activity dropLow adoption
    romainpujol2@gmail.com
    https://pro.crococlick.com/v2/location/C...
    →44
    Activity dropLow adoption
    baptiste@alligator-ads.fr
    https://pro.crococlick.com/v2/location/C...
    →67
    Activity dropFeature abandon
    hello@guillaumebonnaud.fr
    https://pro.crococlick.com/v2/location/C...
    →100
    Activity dropFeature abandon
    Opportunities
    Payments
    Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Amount
    €39.00/month
    Total Paid
    €273.00
    Start Date
    Sep 18, 2025
    Trial Start
    Sep 18, 2025
    Trial End
    Oct 18, 2025
    Billing Period Start
    Apr 18, 2026
    Billing Period End
    May 18, 2026
    Next Invoice
    —
    Line Items
    Forfait Starter 30Dprice_1RrW7hLe5mTm2IIFMvy7F8N8
    €39.00
    Latest Invoice
    Statuspaid
    Amount€39.00
    DateApr 18, 2026

    Top Features

    Lifetime usage
    1objects
    32h 52m
    2Payments
    26h 28m
    3Calendars
    12h 17m
    4Contacts
    6h 49m
    5Automation
    3h 3m

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard1h 22m
    Conversations3m 0s
    Calendars12h 17m
    Contacts6h 49m
    Opportunities2h 29m
    1–5 of 22 features
    Activation0–30ⓘ
    30vs -7d0
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    25vs -7d0
    Login frequency (30d, saturates at 12) — 27 login days / 30.
    Depth0–20ⓘ
    20vs -7d0
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    10vs -7d0
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    0vs -7d-5
    Slope of the 30-day health trajectory.

    Subscription history (2)

    All Stripe subs for this client, from most recent to oldest
    Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
    sub_1S8UKWLe5mTm2I…canceled39.00 €monthSep 17, 2025Sep 18, 2025Stripe ↗
    sub_1S8UJrLe5mTm2I…currentactive39.00 €monthSep 17, 2025ongoingStripe ↗

    Health score breakdown

    85/ 100Thriving
    View all rules

    Pillars85

    • Activation30 / 30
    • Engagement25 / 25
    • Depth20 / 20
    • Team10 / 10
    • Momentum0 / 15

    Rules0

    No active rules