Croco Track
Customer Success
ExecutiveEvents

CRM

UsersLocations

Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

Revenue

FinanceSubscription Status

Product & Ops

Product AdoptionGeolocationData Quality

Tools

UTM BuilderDocs
Settings
Locations/OgnsFxSQD6KVGxWAkiFq

Doctical

trialing
1 Active Users
Lifetime: 2h 28m
Starter 🔥(EUR 39)
Seen: Apr 20, 2026
Users
Days Since Last Login
6dActive
Product Adoption
1550%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 0s
2026-04-15: 0s
2026-04-16: 0s
2026-04-17: 18m 0s
2026-04-18: 0s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (1)

  • closed

    J'ai une question❓

    5dOpen ↗
2026-04-19: 1m 30s
2026-04-20: 10m 45s
2026-04-21: 0s
2026-04-22: 0s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
1 At Risk
UserHealthRisk Factors
csolano@free.fr
https://pro.crococlick.com/v2/location/O...
→37
Activity dropFeature abandon

Feature Adoption Map

5% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Primary contact
Auto
Catherine Solano
csolano@free.fr
+33671556495
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
⏰Snoozed•system@internal•53 days ago

Snoozed for 7 day(s)

Subscription

Synced Apr 27, 2026
trialingStripe
Payments
Marketing
Email
Automation
Reputation
Blogs
Memberships
Integration
Settings
Funnels Websites
Forms, Survey, Quiz Builder
Media Storage
AI Agent
CrocoLive
CrocoLab
CrocoClub
Other
Amount
€39.00/month
Total Paid
€0.00
Start Date
Jul 20, 2025
Trial Start
Jul 20, 2025
Trial End
May 29, 2026
Billing Period Start
Jul 20, 2025
Billing Period End
May 29, 2026
Next Invoice
—
Yearly Plan
Line Items
Starter 🔥price_1RmSUOLe5mTm2IIFslbmJcVY
€39.00
Latest Invoice
Statuspaid
Amount€0.00
DateJul 20, 2025

Top Features

Lifetime usage
1Payments
1h 23m
2Automation
31m 45s
3AI Agent
9m 30s
4Dashboard
8m 15s
5Settings
6m 0s

Usage Breakdown

Time spent per feature
FeatureDuration
Dashboard8m 15s
Conversations-
Calendars-
Contacts-
Opportunities-
1–5 of 22 features
Activation0–30ⓘ
15vs -7d0
Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
Engagement0–25ⓘ
6vs -7d+2
Login frequency (30d, saturates at 12) — 3 login days / 30.
Depth0–20ⓘ
16vs -7d+4
Breadth of feature usage (distinct features touched, 30d).
Team0–10ⓘ
5vs -7d0
Number of distinct active users in the last 30 days.
Momentum0–15ⓘ
0vs -7d0
Slope of the 30-day health trajectory.

Subscription history (2)

All Stripe subs for this client, from most recent to oldest
Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
sub_1Rmq13Le5mTm2I…currenttrialing39.00 €monthJul 20, 2025ongoingStripe ↗
sub_1RmSgULe5mTm2I…canceled39.00 €monthJul 19, 2025Jul 19, 2025Stripe ↗

Health score breakdown

42/ 100Steady
View all rules

Pillars42

  • Activation15 / 30
  • Engagement6 / 25
  • Depth16 / 20
  • Team5 / 10
  • Momentum0 / 15

Rules0

No active rules