Croco Track
Customer Success
ExecutiveEvents

CRM

UsersLocations

Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

Revenue

FinanceSubscription Status

Product & Ops

Product AdoptionGeolocationData Quality

Tools

UTM BuilderDocs
Settings
Locations/c8fMY6egOmqo29gaZ2cJ

Relais Supramental

past_due
2 Active Users
Lifetime: 37h 13m
Forfait Starter(EUR 39)
Seen: Mar 21, 2026
Users
Days Since Last Login
0dActive
Product Adoption
30100%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 23m 0s
2026-04-15: 0s
2026-04-16: 0s
2026-04-17: 0s
2026-04-18: 0s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (9)

  • closed

    J'ai une question❓

    11dOpen ↗
  • closed

    J'ai une question❓

    32dOpen ↗
  • open
    13dOpen ↗
2026-04-19: 0s
2026-04-20: 0s
2026-04-21: 4m 15s
2026-04-22: 0s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 2h 2m

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
2 At Risk
UserHealthRisk Factors
baptiste@alligator-ads.fr
https://pro.crococlick.com/v2/location/c...
→6
Activity dropLow adoption
olivier.fausse@gmail.com
https://pro.crococlick.com/location/c8fM...
69

Feature Adoption Map

18% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Primary contact
Auto
Olivier Fausse
olivier.fausse@gmail.com
+33608536283
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
No actions logged yet.

Subscription

Synced Apr 27, 2026
activeStripe
open
2moOpen ↗
  • open
    2moOpen ↗
  • open
    2moOpen ↗
  • open
    4moOpen ↗
  • open
    4moOpen ↗
  • closed

    J'ai une question❓

    3moOpen ↗
    • →
    Activity dropFeature abandon
    Payments
    Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Amount
    €39.00/month
    Total Paid
    €117.00
    Start Date
    Jan 30, 2026
    Billing Period Start
    Mar 30, 2026
    Billing Period End
    Apr 30, 2026
    Next Invoice
    —
    Line Items
    Forfait Starterprice_1RpMUKLe5mTm2IIFxtT8C9wO
    €39.00
    Latest Invoice
    Statuspaid
    Amount€39.00
    DateMar 30, 2026

    Top Features

    Lifetime usage
    1Funnels Websites
    25h 47m
    2Settings
    2h 25m
    3Payments
    2h 13m
    4Conversations
    1h 2m
    5Marketing
    59m 45s

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard20m 45s
    Conversations1h 2m
    Calendars3m 30s
    Contacts9m 15s
    Opportunities30s
    1–5 of 22 features
    Activation0–30ⓘ
    30vs -7d0
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    19vs -7d-6
    Login frequency (30d, saturates at 12) — 9 login days / 30.
    Depth0–20ⓘ
    20vs -7d0
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    5vs -7d-5
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    0vs -7d-5
    Slope of the 30-day health trajectory.

    Subscription history (2)

    All Stripe subs for this client, from most recent to oldest
    Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
    sub_1SvFEZLe5mTm2I…currentactive39.00 €monthJan 30, 2026ongoingStripe ↗
    sub_1Rygt6Le5mTm2I…canceled39.00 €monthAug 21, 2025Jan 18, 2026Stripe ↗

    Health score breakdown

    74/ 100Healthy
    View all rules

    Pillars74

    • Activation30 / 30
    • Engagement19 / 25
    • Depth20 / 20
    • Team5 / 10
    • Momentum0 / 15

    Rules0

    No active rules