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Locations/ep5OvCPTa76nBYLPR7tn

Le Lab Pédagogique

trialing
6 Active Users
Lifetime: 103h 43m
Forfait Illimité(EUR 397)
Seen: Feb 16, 2026
Users
Days Since Last Login
0dActive
Product Adoption
30100%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 8m 0s
2026-04-15: 1h 31m
2026-04-16: 0s
2026-04-17: 2h 12m
2026-04-18: 9m 30s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (10)

  • closed

    J'ai une question❓

    3dOpen ↗
  • closedPriority

    J'ai une question❓

    8dOpen ↗
  • open
    6dOpen ↗
2026-04-19: 0s
2026-04-20: 3h 26m
2026-04-21: 45m 45s
2026-04-22: 2h 34m
2026-04-23: 29m 15s
2026-04-24: 23m 0s
2026-04-25: 38m 30s
2026-04-26: 30m 45s
2026-04-27: 16m 45s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
5 At Risk

Feature Adoption Map

55% Adopted
Dashboard
Conversations
Calendars
Contacts
Primary contact
Auto
Caroline chalmin
c.chalmin@gmail.com
CRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
✓Marked safe•system@internal•80 days ago

Manually marked as safe by CSM

Subscription

Synced Apr 27, 2026
trialingStripe
  • open
    7dOpen ↗
  • closed

    J'ai une question❓

    18dOpen ↗
  • closed

    J'ai une question❓

    36dOpen ↗
  • closed

    J'ai une question❓

    18dOpen ↗
  • closedPriority

    J'ai une question❓

    25dOpen ↗
  • closed

    J'ai une question❓

    36dOpen ↗
  • open
    20dOpen ↗
  • UserHealthRisk Factors
    rakotovaohenintsoa1311@gmail.com
    https://pro.crococlick.com/location/ep5O...
    →0
    Activity dropFeature abandon
    contact.marycare@gmail.com
    https://pro.crococlick.com/v2/location/e...
    →8
    Activity dropLow adoption
    leffetchrispro@gmail.com
    https://pro.crococlick.com/v2/location/e...
    →81
    Activity dropFeature abandon
    c.chalmin@gmail.com
    https://pro.crococlick.com/v2/location/e...
    →96
    Activity dropFeature abandon
    mariedecoleofficiel@gmail.com
    https://pro.crococlick.com/v2/location/e...
    →100
    Activity dropFeature abandon
    Opportunities
    Payments
    Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Amount
    €397.00/month
    Total Paid
    €0.00
    Start Date
    Aug 1, 2025
    Trial Start
    Aug 1, 2025
    Trial End
    Jul 22, 2027
    Billing Period Start
    Aug 1, 2025
    Billing Period End
    Jul 22, 2027
    Next Invoice
    —
    Lifetime Plan
    Line Items
    Forfait Illimitéprice_1RpMgmLe5mTm2IIFG0rtEXDb
    €397.00
    Latest Invoice
    Statuspaid
    Amount€0.00
    DateAug 1, 2025

    Top Features

    Lifetime usage
    1Memberships
    34h 26m
    2Marketing
    19h 33m
    3Contacts
    8h 3m
    4Automation
    7h 22m
    5Funnels Websites
    7h 19m

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard4h 46m
    Conversations1h 52m
    Calendars3h 51m
    Contacts8h 3m
    Opportunities13m 0s
    1–5 of 22 features
    Activation0–30ⓘ
    30vs -7d0
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    25vs -7d0
    Login frequency (30d, saturates at 12) — 24 login days / 30.
    Depth0–20ⓘ
    20vs -7d0
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    10vs -7d0
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    5vs -7d-10
    Slope of the 30-day health trajectory.

    Subscription history (4)

    All Stripe subs for this client, from most recent to oldest
    Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
    sub_1SqmimLe5mTm2I…active194.00 €monthJan 18, 2026Jan 18, 2026Stripe ↗
    sub_1Rr9hNLe5mTm2I…currenttrialing397.00 €monthAug 1, 2025ongoingStripe ↗
    sub_1Rr3YZLe5mTm2I…canceled194.00 €monthJul 31, 2025Jul 31, 2025Stripe ↗
    sub_1Rr2J6Le5mTm2I…canceled39.00 €monthJul 31, 2025Aug 1, 2025Stripe ↗

    Health score breakdown

    90/ 100Thriving
    View all rules

    Pillars90

    • Activation30 / 30
    • Engagement25 / 25
    • Depth20 / 20
    • Team10 / 10
    • Momentum5 / 15

    Rules0

    No active rules