Croco Track
Customer Success
ExecutiveEvents

CRM

UsersLocations

Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

Revenue

FinanceSubscription Status

Product & Ops

Product AdoptionGeolocationData Quality

Tools

UTM BuilderDocs
Settings
Locations/kM24jqG83hS2PFHJCHm8

SwissGentech

canceled
1 Active Users
Lifetime: 15h 41m
Starter 🔥(EUR 39)
Seen: Apr 10, 2026
Users
Days Since Last Login
17dInactive
Product Adoption
1550%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 0s
2026-04-15: 0s
2026-04-16: 0s
2026-04-17: 0s
2026-04-18: 0s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (2)

  • open
    3moOpen ↗
  • open
    3moOpen ↗
2026-04-19: 0s
2026-04-20: 0s
2026-04-21: 0s
2026-04-22: 0s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
1 At Risk
UserHealthRisk Factors
phillipsannabelle@gmail.com
https://pro.crococlick.com/location/kM24...
→52
Activity dropFeature abandon

Feature Adoption Map

9% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Payments
Primary contact
Auto
annabelle phillips
phillipsannabelle@gmail.com
+41765845542
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
No actions logged yet.

Subscription

Synced Apr 27, 2026
activeStripe
Marketing
Email
Automation
Reputation
Blogs
Memberships
Integration
Settings
Funnels Websites
Forms, Survey, Quiz Builder
Media Storage
AI Agent
CrocoLive
CrocoLab
CrocoClub
Other
Amount
€39.00/month
Total Paid
€117.00
Start Date
Feb 2, 2026
Billing Period Start
Apr 2, 2026
Billing Period End
May 2, 2026
Next Invoice
—
Cancelled but still active
Line Items
Starter 🔥price_1RmSUOLe5mTm2IIFslbmJcVY
€39.00
Latest Invoice
Statuspaid
Amount€39.00
DateApr 2, 2026

Top Features

Lifetime usage
1Funnels Websites
11h 26m
2Marketing
3h 37m
3Dashboard
17m 30s
4Settings
7m 30s
5suspended
7m 0s

Usage Breakdown

Time spent per feature
FeatureDuration
Dashboard17m 30s
Conversations-
Calendars-
Contacts-
Opportunities-
1–5 of 22 features
Activation0–30ⓘ
15vs -7d0
Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
Engagement0–25ⓘ
10vs -7d-7
Login frequency (30d, saturates at 12) — 5 login days / 30.
Depth0–20ⓘ
12vs -7d0
Breadth of feature usage (distinct features touched, 30d).
Team0–10ⓘ
5vs -7d0
Number of distinct active users in the last 30 days.
Momentum0–15ⓘ
0vs -7d-10
Slope of the 30-day health trajectory.

Subscription history (4)

All Stripe subs for this client, from most recent to oldest
Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
sub_1SwIhkLe5mTm2I…currentactive39.00 €monthFeb 2, 2026Apr 6, 2026Stripe ↗
sub_1SwIgeLe5mTm2I…incomplete_expired39.00 €monthFeb 2, 2026Feb 3, 2026Stripe ↗
sub_1RmnlnLe5mTm2I…canceled39.00 €monthJul 20, 2025Dec 9, 2025Stripe ↗
sub_1RmUN8Le5mTm2I…canceled39.00 €monthJul 19, 2025Jul 19, 2025Stripe ↗

Health score breakdown

42/ 100Steady
View all rules

Pillars42

  • Activation15 / 30
  • Engagement10 / 25
  • Depth12 / 20
  • Team5 / 10
  • Momentum0 / 15

Rules0

No active rules