Croco Track
Customer Success
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CRM

UsersLocations

Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

Revenue

FinanceSubscription Status

Product & Ops

Product AdoptionGeolocationData Quality

Tools

UTM BuilderDocs
Settings
Locations/lS3vVKn0GLaRFvb7ebyv

Mathias

trialing
1 Active Users
Lifetime: 45m 0s
Forfait Starter 30D(EUR 39)
Seen: Mar 12, 2026
Users
Days Since Last Login
45dInactive
Product Adoption
00%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 0s
2026-04-15: 0s
2026-04-16: 0s
2026-04-17: 0s
2026-04-18: 0s

Featurebase — all users

Aggregated feedback and support from users of this location.
No recent Featurebase activity
New conversations will appear here after the next backfill.
2026-04-19: 0s
2026-04-20: 0s
2026-04-21: 0s
2026-04-22: 0s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
1 At Risk
UserHealthRisk Factors
mathiaspeucheret@ik.me
https://pro.crococlick.com/v2/location/l...
→28
Activity dropFeature abandon

Feature Adoption Map

0% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Payments
Primary contact
Auto
Mathias Peucheret
mathiaspeucheret@ik.me
CRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
⏰Snoozed•system@internal•4 days ago

Mis en pause pour 7 jour(s)

Subscription

Synced Apr 27, 2026
activeStripe
Marketing
Email
Automation
Reputation
Blogs
Memberships
Integration
Settings
Funnels Websites
Forms, Survey, Quiz Builder
Media Storage
AI Agent
CrocoLive
CrocoLab
CrocoClub
Other
Amount
€39.00/month
Total Paid
€78.00
Start Date
Jan 31, 2026
Trial Start
Jan 31, 2026
Trial End
Mar 2, 2026
Billing Period Start
Apr 3, 2026
Billing Period End
May 3, 2026
Next Invoice
—
Line Items
Forfait Starter 30Dprice_1RrW7hLe5mTm2IIFMvy7F8N8
€39.00
Latest Invoice
Statuspaid
Amount€39.00
DateApr 3, 2026

Top Features

Lifetime usage
1Settings
15m 0s
2Dashboard
13m 15s
3Automation
8m 30s
4AI Agent
4m 30s
5Conversations
3m 0s

Usage Breakdown

Time spent per feature
FeatureDuration
Dashboard13m 15s
Conversations3m 0s
Calendars45s
Contacts-
Opportunities-
1–5 of 22 features
Activation0–30ⓘ
0vs -7d0
Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
Engagement0–25ⓘ
0vs -7d0
Login frequency (30d, saturates at 12) — 0 login days / 30.
Depth0–20ⓘ
0vs -7d0
Breadth of feature usage (distinct features touched, 30d).
Team0–10ⓘ
0vs -7d0
Number of distinct active users in the last 30 days.
Momentum0–15ⓘ
0vs -7d0
Slope of the 30-day health trajectory.

Health score breakdown

0/ 100At-risk
View all rules

Pillars0

  • Activation0 / 30
  • Engagement0 / 25
  • Depth0 / 20
  • Team0 / 10
  • Momentum0 / 15

Rules0

No active rules