Croco Track
Customer Success
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UsersLocations

Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

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Product AdoptionGeolocationData Quality

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Locations/p0SL4G9rqrwl2MLU1Tvv

Gakou

active
2 Active Users
Lifetime: 37h 37m
Starter 🔥(EUR 39)
Seen: Feb 17, 2026
Users
Days Since Last Login
11dModerate
Product Adoption
30100%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 5m 45s
2026-04-15: 30s
2026-04-16: 0s
2026-04-17: 0s
2026-04-18: 0s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (10)

  • open
    6dOpen ↗
  • open
    7dOpen ↗
  • closed

    J'ai une question❓

    36dOpen ↗
  • open
2026-04-19: 0s
2026-04-20: 0s
2026-04-21: 0s
2026-04-22: 0s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
2 At Risk
UserHealthRisk Factors
rakotovaohenintsoa1311@gmail.com
https://pro.crococlick.com/v2/location/p...
→0
Activity dropLow adoption
hello@gakou.fr
https://pro.crococlick.com/v2/location/p...
75

Feature Adoption Map

36% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Primary contact
Auto
Mamadou Gakou
hello@gakou.fr
+33698065026
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
⏰Snoozed•system@internal•69 days ago

Snoozed for 7 day(s)

Subscription

Synced Apr 19, 2026
incomplete_expiredStripe
20dOpen ↗
  • open
    25dOpen ↗
  • open
    27dOpen ↗
  • closedPriority

    J'ai une question❓

    39dOpen ↗
  • closed

    J'ai une question❓

    42dOpen ↗
  • open
    2moOpen ↗
  • closed

    J'ai une question❓

    2moOpen ↗
    • →
    Activity dropFeature abandon
    Payments
    Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Amount
    €97.00/month
    Total Paid
    €0.00
    Start Date
    Feb 26, 2026
    Billing Period Start
    Feb 26, 2026
    Billing Period End
    Mar 26, 2026
    Next Invoice
    —
    Line Items
    prod_SksHy8PpShsmOTprice_1RpMX7Le5mTm2IIF5Tp6Kc0W
    €97.00
    Latest Invoice
    Statusvoid
    Amount€0.00
    DateFeb 26, 2026

    Top Features

    Lifetime usage
    1Automation
    8h 7m
    2Funnels Websites
    5h 55m
    3Email
    4h 5m
    4Settings
    3h 59m
    5Marketing
    3h 31m

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard44m 30s
    Conversations8m 30s
    Calendars22m 45s
    Contacts2h 23m
    Opportunities4m 15s
    1–5 of 22 features
    Activation0–30ⓘ
    30vs -7d0
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    25vs -7d0
    Login frequency (30d, saturates at 12) — 13 login days / 30.
    Depth0–20ⓘ
    20vs -7d0
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    5vs -7d0
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    15vs -7d0
    Slope of the 30-day health trajectory.

    Subscription history (5)

    All Stripe subs for this client, from most recent to oldest
    Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
    sub_1T80RJLe5mTm2I…canceled17.26 €monthMar 6, 2026Apr 13, 2026Stripe ↗
    sub_1T5hdoLe5mTm2I…canceled39.00 €monthFeb 28, 2026Apr 13, 2026Stripe ↗
    sub_1T5BjrLe5mTm2I…currentincomplete_expired97.00 €monthFeb 26, 2026Feb 27, 2026Stripe ↗
    sub_1T1sA6Le5mTm2I…canceled49.00 €monthFeb 17, 2026Feb 17, 2026Stripe ↗
    sub_1T02EiLe5mTm2I…canceled97.00 €monthFeb 12, 2026Feb 17, 2026Stripe ↗

    Health score breakdown

    95/ 100Thriving
    View all rules

    Pillars95

    • Activation30 / 30
    • Engagement25 / 25
    • Depth20 / 20
    • Team5 / 10
    • Momentum15 / 15

    Rules0

    No active rules