Croco Track
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Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

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Product AdoptionGeolocationData Quality

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Locations/tuny4eoH1e2DSPkzguPv

Ometim Academy

active
3 Active Users
Lifetime: 28h 2m
Starter 🔥(EUR 39)
Seen: Mar 12, 2026
Users
Days Since Last Login
4dActive
Product Adoption
30100%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 1h 30m
2026-04-15: 6m 30s
2026-04-16: 1m 15s
2026-04-17: 1m 30s
2026-04-18: 12m 15s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (4)

  • closedPriority

    J'ai une question❓

    39dOpen ↗
  • closedPriority

    J'ai une question❓

    5moOpen ↗
  • closed

    Hello Sébastien, je te recontacte depuis notre nouveau support.

2026-04-19: 0s
2026-04-20: 0s
2026-04-21: 0s
2026-04-22: 25m 30s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
3 At Risk

Feature Adoption Map

9% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Payments
Primary contact
Auto
echouen@ometim.com
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
No actions logged yet.

Subscription

Synced Apr 27, 2026
activeStripe
Amount
€39.00/month
Total Paid
€390.00
5moOpen ↗
  • closed

    J'ai une question❓

    3moOpen ↗
    • UserHealthRisk Factors
    celya.dicanot@gmail.com
    https://pro.crococlick.com/v2/location/t...
    		→25
    Activity dropLow adoption
    echouen@ometim.com
    https://pro.crococlick.com/v2/location/t...
    		→46
    Activity dropLow adoption
    academy@ometim.com
    https://pro.crococlick.com/v2/location/t...
    		→100
    Activity dropFeature abandon
    Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Start Date
    Jul 20, 2025
    Trial Start
    Jul 20, 2025
    Trial End
    Jul 21, 2025
    Billing Period Start
    Apr 21, 2026
    Billing Period End
    May 21, 2026
    Next Invoice
    —
    Line Items
    Starter 🔥price_1RmSUOLe5mTm2IIFslbmJcVY
    €39.00
    Latest Invoice
    Statuspaid
    Amount€39.00
    DateApr 21, 2026

    Top Features

    Lifetime usage
    1Memberships
    25h 5m
    2Funnels Websites
    1h 12m
    3Dashboard
    38m 15s
    4Settings
    28m 0s
    5Automation
    16m 0s

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard38m 15s
    Conversations-
    Calendars2m 0s
    Contacts45s
    Opportunities9m 30s
    1–5 of 22 features
    Activation0–30ⓘ
    30vs -7d0
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    25vs -7d0
    Login frequency (30d, saturates at 12) — 15 login days / 30.
    Depth0–20ⓘ
    20vs -7d0
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    10vs -7d0
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    15vs -7d0
    Slope of the 30-day health trajectory.

    Subscription history (3)

    All Stripe subs for this client, from most recent to oldest
    Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
    sub_1RmnSRLe5mTm2I…currentactive39.00 €monthJul 20, 2025ongoingStripe ↗
    sub_1RmWFcLe5mTm2I…canceled39.00 €monthJul 19, 2025Jul 19, 2025Stripe ↗
    sub_1RmWFFLe5mTm2I…canceled39.00 €monthJul 19, 2025Jul 19, 2025Stripe ↗

    Health score breakdown

    100/ 100Thriving
    View all rules

    Pillars100

    • Activation30 / 30
    • Engagement25 / 25
    • Depth20 / 20
    • Team10 / 10
    • Momentum15 / 15

    Rules0

    No active rules