Croco Track
Customer Success
ExecutiveEvents

CRM

UsersLocations

Client Health

Summary HealthHealth LabBetaCSM ActionsCSM KanbanBeta

Revenue

FinanceSubscription Status

Product & Ops

Product AdoptionGeolocationData Quality

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UTM BuilderDocs
Settings
Locations/wgtw8U191v2Fp809WH7o

NAMEL DIGITAL AGENCY

canceled
1 Active Users
Lifetime: 49m 15s
Starter 🔥(EUR 39)
Seen: Apr 21, 2026
Users
Days Since Last Login
5dActive
Product Adoption
1550%

Activity Trend

Daily interactions (Last 14 Days)
2026-04-14: 0s
2026-04-15: 0s
2026-04-16: 0s
2026-04-17: 0s
2026-04-18: 0s

Featurebase — all users

Aggregated feedback and support from users of this location.

Conversations (4)

  • open
    16dOpen ↗
  • closedPriority

    J'ai une question❓

    5moOpen ↗
  • closed

    J'ai une question❓

    5moOpen ↗
2026-04-19: 0s
2026-04-20: 0s
2026-04-21: 1m 45s
2026-04-22: 0s
2026-04-23: 0s
2026-04-24: 0s
2026-04-25: 0s
2026-04-26: 0s
2026-04-27: 0s

Health breakdown

What drives the score today

Attention Required

Users showing signs of churn risk
1 At Risk
UserHealthRisk Factors
myriam.businesscontact@gmail.com
https://pro.crococlick.com/v2/location/w...
→36
Low adoption

Feature Adoption Map

0% Adopted
Dashboard
Conversations
Calendars
Contacts
Opportunities
Payments
Primary contact
Auto
Myriam Nahlaoui
myriam.businesscontact@gmail.com
+33658875485
WhatsAppCRM profileCroco account
Quick actions

Log CSM actions

Contacted logs the action and snoozes the account for the selected duration.

Action history
No actions logged yet.

Subscription

Synced Apr 27, 2026
activeStripe
  • open
    3moOpen ↗
    • Marketing
    Email
    Automation
    Reputation
    Blogs
    Memberships
    Integration
    Settings
    Funnels Websites
    Forms, Survey, Quiz Builder
    Media Storage
    AI Agent
    CrocoLive
    CrocoLab
    CrocoClub
    Other
    Amount
    €39.00/month
    Total Paid
    €39.00
    Start Date
    Apr 1, 2026
    Billing Period Start
    Apr 1, 2026
    Billing Period End
    May 1, 2026
    Next Invoice
    —
    Cancelled but still active
    Line Items
    Forfait Starterprice_1RpMUKLe5mTm2IIFxtT8C9wO
    €39.00
    Latest Invoice
    Statuspaid
    Amount€39.00
    DateApr 1, 2026

    Top Features

    Lifetime usage
    1suspended
    49m 15s

    Usage Breakdown

    Time spent per feature
    FeatureDuration
    Dashboard-
    Conversations-
    Calendars-
    Contacts-
    Opportunities-
    1–5 of 22 features
    Activation0–30ⓘ
    15vs -7d+15
    Core CRM adoption (contacts / conversations / opportunities) — #1 churn & conversion predictor.
    Engagement0–25ⓘ
    2vs -7d+2
    Login frequency (30d, saturates at 12) — 1 login days / 30.
    Depth0–20ⓘ
    4vs -7d+4
    Breadth of feature usage (distinct features touched, 30d).
    Team0–10ⓘ
    5vs -7d+5
    Number of distinct active users in the last 30 days.
    Momentum0–15ⓘ
    15vs -7d0
    Slope of the 30-day health trajectory.

    Subscription history (5)

    All Stripe subs for this client, from most recent to oldest
    Sub ID⇅Status⇅Amount⇅Interval⇅Start▼End⇅
    sub_1THWNyLe5mTm2I…currentactive39.00 €monthApr 1, 2026Apr 2, 2026Stripe ↗
    sub_1SFd9xLe5mTm2I…canceled39.00 €monthOct 7, 2025Dec 8, 2025Stripe ↗
    sub_1RmnUqLe5mTm2I…canceled39.00 €monthJul 20, 2025Sep 21, 2025Stripe ↗
    sub_1RmWHRLe5mTm2I…canceled39.00 €monthJul 19, 2025Jul 19, 2025Stripe ↗
    sub_1RmWH8Le5mTm2I…canceled39.00 €monthJul 19, 2025Jul 19, 2025Stripe ↗

    Health score breakdown

    41/ 100Steady
    View all rules

    Pillars41

    • Activation15 / 30
    • Engagement2 / 25
    • Depth4 / 20
    • Team5 / 10
    • Momentum15 / 15

    Rules0

    No active rules